“Vonix” refers to Vonix, LLC (“Vonix,” “we,” “us,” or “our”), which provides the “Services” to you — our applications, services, and websites (marketing and product). This Privacy Policy explains what information we collect, how we use it, and the choices you have. Content of the communications that we process on our customers’ behalf (“Customer Content”) is used as described below.
We may collect personal data that you provide to us directly, including your name, contact information, financial account numbers, IP addresses, your communications with Vonix (such as live chat messages, support calls, and emails), product and service selections, and orders or other things that identify you individually.
When our customers use the Services, we process the content of communications sent, received, or stored through their accounts on their behalf, including call audio, call recordings, voicemails, text and multimedia messages, transcripts, AI-generated summaries and sentiment analyses, and Conversational AI interactions (“Customer Content”). Customer Content may include personal information of people who communicate with our customers, such as callers and message recipients.
When the Services are used, we collect information needed to route, deliver, bill for, and secure calls and messages, such as telephone numbers, the date, time, and duration of calls and messages, and related technical data. Some of this information is Customer Proprietary Network Information (“CPNI”), described below.
When you visit our website, our server logs your IP address (unique network address), the time and duration of your visit, the pages you view, your browser type, and similar technical information used to operate and improve our site. We also use cookies and similar technologies, including Google Analytics, to understand how visitors use our website. Google collects and processes this information under its own privacy policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or by adjusting your browser’s cookie settings.
We may receive information about you from other sources, including publicly available databases or third parties, and combine it with information we already have about you.
We collect location information for the purpose of providing and supporting the Service, including the service address you register for 9-1-1 emergency calling, and for fraud prevention.
We use the account, communications usage, website, and other information we collect (other than Customer Content) to (a) provide and maintain the Services, and (b) address and respond to service, security, and customer support issues. Specific uses include the ability to:
We use Customer Content to provide, maintain, secure, and support the Services for our customers, such as delivering calls and messages, storing recordings, generating transcripts and AI analyses our customers request, and responding to support requests, and as required by law. We do not use Customer Content for our own marketing or advertising, and we do not sell it. Our service providers that process Customer Content to provide the Services, including our communications and AI providers, may use it in de-identified or aggregated form that does not identify our customers or any individual to improve their own services.
Callers and message recipients. Our customers are responsible for providing notice to, and obtaining consent from, the people they communicate with as required by law and our Acceptable Use Policy. If you communicated with a business that uses Vonix, that business controls whether your communications are recorded, transcribed, or analyzed. Please contact that business with questions about its practices.
We do not share your personal information with third parties except as described in this privacy policy. We may share information with:
We do not pass any individual’s consent to receive SMS/MMS/RCS from Vonix to any third party. We do not sell personal information.
As a provider of interconnected VoIP and related services, Vonix protects CPNI as required by Section 222 of the Communications Act and the Federal Communications Commission’s rules. CPNI includes information about the types of services you purchase, how you use them, and related billing information. We do not disclose CPNI to unaffiliated third parties for their marketing purposes. You may restrict our use of your CPNI for marketing by contacting customer service at (407) 289-8920. Restricting this use will not affect the Services you receive.
Vonix may need to communicate with you for a variety of different reasons, including service updates and product information. Service-related communications are necessary to your use of the Services and generally cannot be opted out of. You may unsubscribe from marketing communications at any time by replying “STOP” to text messages or by using the unsubscribe link included in marketing emails.
Our customers can always review, update, or change personal information from within their account. To request deletion of account information or Customer Content, contact us at info@vonix.io. We may retain information where required by law, as described below.
We retain Customer Content, including call recordings, transcripts, AI-generated analyses, and messages, for up to ten (10) years while the customer’s account remains active, subject to the storage period available under the customer’s plan, and we delete it when the account closes, except where retention is required by law or a legal hold. We retain account, billing, and communications usage information while the account is active and afterward as needed to comply with legal, tax, and regulatory obligations, resolve disputes, and enforce our agreements.
The Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Vonix follows generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. However, no security measure is perfect, and we encourage you to safeguard your own account passwords and credentials.
If we make any material changes to this Privacy Policy, we will post notice on this website, and we will notify customers by email (sent to the e-mail address specified in the customer’s account) at least thirty (30) days prior to the change becoming effective.
If you have any questions about this Privacy Policy or how we handle your information, please contact us using the information above, or reach out through our demo request page.
Copyright © 2026 Vonix. See also our Terms of Service and Acceptable Use Policy.