The average customer is more tech-savvy than ever, demanding a more modern way to interact with businesses. A recent study revealed that over 85% of consumers prefer texting for business communications. That’s why Vonix introduced Flex, the ultimate business texting platform for teams.
Flex empowers your team to handle SMS, MMS, and web chat messages directly within a team chat platform. Customers can send pictures, videos, audio, and text messages to your business number, visible to your entire team or specific departments. Best of all, Flex is app-based, accessible from any smartphone, tablet, or desktop.
Why Flex Outshines the Competition
While other business texting solutions may exist, Flex stands apart by offering team-managed business texting. Unlike limited VoIP provider offerings, Flex supports diverse MMS file types, including PDFs and non-standard images. This ensures visibility and accessibility of business texts, preventing missed messages and information silos.
Solving Common Business Texting Challenges
Flex revolutionizes business texting with its group-managed messaging feature. Incoming texts are queued, visible to selected team members, enabling seamless handling from any device. Managers gain real-time oversight of all conversations.
Team members can transfer messages, add internal notes, and export conversation history for CRM integration. This comprehensive approach ensures efficient communication and thorough record-keeping.
The Power of Business Texting
Modern customers expect versatile communication channels. Flex empowers businesses to send and receive pictures, videos, and audio messages within customer conversations. This eliminates the need for email attachments, streamlining communication and enhancing customer experience.
Seamless Integration with Team Chat
For businesses using platforms like Slack, Flex takes collaboration to the next level. It integrates team chat functionality, including channels, groups, direct messages, integrations, and file sharing. This unified platform streamlines both internal and external communication.
A Unified Communication Solution
By combining premium Vonix business VoIP service with a comprehensive cloud-based phone system, Flex offers a unified communication solution. All business numbers can be used for both VoIP calling and texting through Flex. Vonix’s white-glove support ensures a seamless experience.
Pair Texting with the right Business Phone System
Business texting, integrated with a robust phone system, offers a powerful communication tool that can significantly enhance customer interactions and operational efficiency. By combining the convenience of texting with the reliability of traditional phone systems, businesses can streamline workflows, improve response times, and elevate customer satisfaction.
Texting allows for quick and easy communication, making it ideal for urgent inquiries, appointment reminders, and general customer support. Additionally, it provides a modern and preferred channel of communication for many customers, especially younger demographics. By integrating texting with a phone system, businesses can ensure a seamless and consistent communication experience, regardless of the channel used.
Flex provides a user-friendly, efficient solution to elevate your business communication.
Ready to Learn More?
Learn more about Flex or schedule a demo today.
