3 Things Everyone Hates About Calling Businesses

The majority of customers still prefer to call businesses when they need help. Read these 3 things everyone hates about calling businesses - and the fixes.

Continue Reading3 Things Everyone Hates About Calling Businesses

The Anatomy of Great Customer Support

Great customer service results in more loyalty and recommendations, boosting revenue. Focus on these four customer service areas to provide better support.

Continue ReadingThe Anatomy of Great Customer Support

3 Call Statistics More Important Than Call Time

Great customer support isn't accidental. Here are three call statistics to focus on that have a bigger impact on your support strategy than call time.

Continue Reading3 Call Statistics More Important Than Call Time

Best Office Updates to Make During Quarantine

Treat the next quarter of quarantine as an unexpected slow season. Here are the smart choices you can make to help your business grow in the fall and winter.

Continue ReadingBest Office Updates to Make During Quarantine

How Technology Is Changing The Way We Treat Business Calling

Many businesses are relying on new communication technology to lessen their dependence on business calling. But is that what your customers want?

Continue ReadingHow Technology Is Changing The Way We Treat Business Calling