Reporting & Analytics

See exactly what's happening on every call.

From a daily operational snapshot to AI-generated call summaries, Vonix turns raw call data into the reports your team actually uses — no spreadsheets required.

100%
Calls logged automatically
AI
Sentiment & summaries
Live
Real-time dashboards
Operational Dashboard

One dashboard, full visibility.

The moment you log in, see the numbers that matter most — call volume, answer rate, talk time, and daily consistency — without building a single report.

  • 30-day operational snapshot on login
  • Answer rate, talk time, and missed-call counts
  • Week-over-week momentum, tracked automatically
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Vonix portal dashboard showing weekly call volume, answer rate, and talk time
Custom Reporting

Build the report that matters to your team.

Pick your measures, choose a dimension, and Vonix renders a live chart on the spot. Track sentiment trends, call volume, or missed calls — sliced exactly how you need it.

  • Drag in any combination of call measures
  • Group by day, extension, or custom dimension
  • Save, reload, or export any report to Excel
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Vonix analytics builder showing a grouped bar chart of call sentiment over time
Call History & Recordings

Every call, searchable and filterable.

Filter by extension, date, sentiment, or tag to find the exact call you need — then pull up the recording, transcript, and AI summary in one click.

  • Filter by sentiment, tag, extension, or direction
  • Play back any recording with full transport controls
  • Auto-generated call summary on every record
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Vonix call history list and call detail view with recording player and summary
AI Call Insights

AI does the note-taking for you.

Every call is automatically scored for sentiment and broken down into key topics, outcomes, and action items — so nothing said on a call gets lost.

  • Sentiment score with a plain-language analysis
  • Key topics and outcomes pulled from the conversation
  • Action items ready to hand off to your team
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Vonix AI call insights showing sentiment analysis, key topics, outcomes, and action items

Ready to see your own data like this?

A specialist will walk you through live reporting on your own call data.

Schedule Now

Pick a time and a product specialist will walk you through a live demo.

Schedule a Demo

Call Us

Speak with someone right now at 407-289-8920.

Call 407.289.8920