It depends. If you already have great, quality, digital hardware such as Polycom phones, you don’t need to get new phones. We will just reset your phones and register them to work with our service. If you don’t have quality, digital hardware, you’ll need to get new phones. But good news! We have a number of ways you can get new hardware without breaking the bank.

We support Polycom, Cisco, Grandstream, and Yealink phones if you already have them. All we need is the MAC address (number on the back of the phone) and a factory reset. Please note that we do not provide a guarantee for phones not purchased through Vonix.

No! Our service is month-to-month, so you can activate or deactivate phones from your system at any time. You receive your bill prior to the start of the next service month, and you can make changes for the next month up through the 30/31st. Bills are due on the first of the month.

Yes! Just provide us with the Static IP address of your new location, then you can plug in your existing equipment in your new location. No complicated setup required. Want someone to come onsite? No problem. Vonix provides free secondary installations, moves and changes.

Yes! We provide a one year, full warranty on all hardware purchased new through Vonix.

Many providers are moving away from contracts. It’s worth a call to double check if there is actually a contract on your service. Even if so, give us a call, we may have some options to help you.

The only thing you need apart from our services is an internet connection with a Static IP address. Don’t have internet yet? Let us know. We have bundles available.

Digital calls use very little bandwidth. Depending on the number of phones on your system, you may not need much bandwidth. (The important thing is that you have a Vonix router in place that prioritizes phone calls over your general internet traffic to keep those calls crystal clear.)