So how do you choose the right phone for your office?

Not all desk phones are created equal. Selecting the right phones for your office means considering essential features, user roles, and call volume. While many desk phones may appear similar, the key differences lie in their capabilities.

The "Minimalist Communicator" Type

Our pick: Polycom VVX 250

For employees who prefer email or chat over phone calls, a basic phone with essential features is the best choice. The Polycom VVX 250 provides a sleek design with a color LCD screen, 4 programmable line keys, and HD audio while keeping costs low.

The "Power Caller" Type

Our pick: Polycom VVX 501

Sales, customer service, and support teams need high call clarity and seamless integrations to stay productive. The Polycom VVX 501 offers touchscreen functionality, video conferencing, and multi-line support, making it ideal for high-volume callers.

RECOMMENDED OPTION: For hands-free operation, we recommend the Plantronics CS 510 wireless headset with accompanying HL-10 Lifter, which offers 9 hours of talk time and a 350-foot wireless range.

Plantronics CS 510 Wireless Headset Features:

• Manage desk phone calls up to 350 feet away

• Noise-canceling microphone

• 9-hour battery life

• One-touch call management

Plantronics HL 10 Lifter Features:

• Answer calls remotely with the touch of a button

• Ease of Use

• Enables remote call answer/end with your cordless headset.

The "On-the-Move Professional" Type

Our pick: Polycom VVX D230

For employees who are constantly on the move, a wireless solution like the Polycom VVX D230 ensures they never miss a call. This cordless phone offers HD voice clarity, a 165-foot indoor range, and wall-mountable options for shared workspaces.

The "Collaborative Strategist" Type

Our pick: Polycom SoundStation IP 5000

Conference calls require clear audio for every participant. The Polycom SoundStation IP 5000 ensures HD Voice clarity, eliminating background noise so every voice is heard. For larger rooms, the SoundStation IP 6000 is a better choice.

The "Command Center Operator" Type

Our pick: Polycom VVX 450

Receptionists and high-volume callers need a multi-line phone with quick-transfer capabilities. The Polycom VVX 450 supports 12 programmable keys and HD Voice, ensuring clear calls and easy call routing. It’s also expandable with the VVX EM50 Expansion Module, adding up to 38 programmable keys for busy front-office teams.

Plantronics VVX EM50 Expansion Features:

• Manage desk phone calls up to 350 feet away

• Noise-canceling microphone

• 9-hour battery life

• One-touch call management

Best All-Around Choice: Polycom VVX450

While different roles may require different phones, sometimes it’s easier and more cost-effective to standardize on a single model. The Polycom VVX 450 is our top pick for businesses looking for a versatile, high-performance phone that works across departments.

The post Choosing the Right Phones for Your Office appeared first on Vonix.

1. Check Your Internet

If your issue is sudden, there could be an internet outage causing the problem. The first step is always to reboot your internet modem.  The next step is to check with your internet service provider (ISP) to see if there are any known issues or recent updates that could be affecting your calling. However, if your problems are ongoing or you feel like your call quality should be better, then you may be facing an internet speed or quality problem.

With VoIP, your audio calls are converted into data called “packets.” The packets are then transmitted through the internet to the receiver. Carrying voice packets over the internet is different from carrying other kinds of internet data, and your ISP must use a different set of protocols to effectively transmit the voice packets. When shopping for your company’s internet provider, be sure to choose a plan that specifically offers Business Class High Speed Internet.

2. Upgrade Your Router

Are you using a router purchased from a regular consumer retail store? How long have you owned it? Routers designed for home use can only sustain about 3 or fewer VoIP phones before you’ll notice a substantial loss in quality. Plus, it will be affected by other internet activity. For instance, if you’re on a call but someone else on your network starts using a large amount of bandwidth (like streaming), then your call quality will suffer.

The solution is to get a router that is specifically made to work with VoIP systems. A VoIP router will prioritize the voice packets mentioned above so your calls are consistently clear. Depending on the size of your office, you can find a good VoIP router for $300-$1,000. It’s a small investment for a large improvement in call quality.

3. Update Your Hardware

Business phones have come a long way over the last decade with substantial improvements in both ease of use and call quality. Switching from a landline to a VoIP device was the first step in ensuring clearer calls. Now, upgrading your hardware can help make them even better. With HD voice, you’ll never miss a word from your customers and they’ll be able to hear you loud and clear.

For companies with large open spaces, you can choose to add headsets that are able to extend your reach and eliminate background noises. And for those that need to make conference calls, advancements in conference speaker phones means no more echos or sound interference.

Unhappy with the quality of your phone service? Want clearer calls at your business? Give us a call at 855-77-VONIX and we’ll find the right solution for your business.

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