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Flex AI — Call Intelligence & Sentiment Analysis | Vonix
Flex AI · Call Intelligence

Every call analyzed.
Every insight delivered.

Vonix AI transcribes, scores, and summarizes every conversation the moment it ends — so your team spends time selling, not reviewing recordings.

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100% of calls analyzed
No extra software needed
Team & AI Growth plans
Saves 2+ hours per agent / week
100%
Calls transcribed automatically
2hr
Saved per agent per week
72%
Avg. positive sentiment score
4.2min
Avg. talk time tracked per call
Real-Time Call Intelligence

Your calls analyzed.
The moment they end.

No manual review. No third-party software. Every call transcribed, scored, and summarized — automatically pushed to your dashboard.

Full AI Transcription

Every word of every call captured and indexed — searchable by keyword, topic, or agent name in seconds.

Sentiment Scoring

Each call scored positive, neutral, or negative. See trends by agent, team, location, or time period at a glance.

AI Summaries & Action Items

A concise written summary and action item list generated after every call — no note-taking required from your team.

CRM Push via Zapier

Automatically send call summaries, sentiment scores, and action items to HubSpot, Salesforce, AgencyZoom, or any CRM.

Vonix AI Dashboard — Live
Analyzing
SM
Sarah Mitchell
Inbound · Sales Line · 4:12 min
Positive ↑ Score 87/100
JR
James Rodriguez
Outbound · Support · 6:44 min
Neutral → Score 61/100
LW
Lisa Wong
Inbound · Main Line · 2:05 min
Positive ↑ Score 91/100
Team Sentiment — This Week
Positive
72%
Neutral
19%
Negative
9%
AI Transcription — Sarah Mitchell Positive ↑
JT
Thanks for calling Vonix — how can I help you today?
SM
Hi, I wanted to ask about upgrading to get the AI features included.
JT
Absolutely — the Team plan is a great fit and it's already live for you…
AI Summary
Client inquired about upgrading for AI features. Positive tone throughout. Action: send pricing comparison, schedule follow-up call.
Upgrade Interest Send Pricing Follow-up Required
Sentiment Analysis

Know exactly how
every call felt.

Vonix scores every call across three dimensions — positive, neutral, and negative — so you can spot coaching opportunities, flag at-risk clients, and celebrate wins.

😊
Positive
72%

Calls where the client expressed satisfaction, interest, or a positive outcome. Flag these for referral follow-up.

😐
Neutral
19%

Calls that were informational or inconclusive. Often a coaching opportunity to move the conversation forward.

😟
Negative
9%

Calls where frustration or dissatisfaction came through. Flag immediately for manager review and client outreach.

1

Coach underperforming reps in real time

Filter calls by low sentiment score and see exactly what was said — not just a star rating, but the transcript and summary behind it.

2

Catch at-risk clients before they churn

When a client's sentiment trends negative over multiple calls, Vonix flags it so your team can intervene before it's too late.

3

Identify your top-performing scripts

See which call approaches, objection responses, and closing lines correlate with positive sentiment and better outcomes.

4

Prove ROI without pulling reports manually

Sentiment trends over time show leadership exactly how customer experience is improving — without anyone building a spreadsheet.

Custom Reporting

Reports built around
how you work.

Stop scrolling through data you don't need. Build the exact report your team needs — call volume, response time, agent performance, sentiment trends, and more.

  • ✓
    Drag-and-drop custom report builder
  • ✓
    Real-time dashboards by agent, team, or location
  • ✓
    Call volume, talk time & outcome tracking
  • ✓
    AI sentiment trends over time
  • ✓
    Scheduled exports to email or CRM
  • ✓
    Shareable links for leadership review
See the Dashboard Live →
Custom Report Builder Live Preview
Sentiment Score
Call Duration
Agent Performance
Location
Outcome
Call Volume by Day
Inbound
Outbound
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Positive Sentiment
72%↑ 8%
Avg. Call Duration
4.2min
Common Questions

Everything about Flex AI

Questions about how the AI works, what plans include it, and how to get started.

Which plans include AI features?▾
AI transcription, sentiment scoring, and summaries are included on the Team and AI Growth plans. You can also add AI Growth features to an existing plan — talk to a specialist to discuss options.
Does AI analyze every call automatically?▾
Yes — 100% of calls are transcribed and scored automatically. There's nothing to enable per call, no storage limit on transcripts, and no manual review required from your team.
How accurate is the AI transcription?▾
Vonix uses enterprise-grade speech recognition with high accuracy on standard business calls. Industry-specific terminology improves over time as the model learns your team's vocabulary.
Can I push AI summaries to my CRM?▾
Yes. Via Zapier you can automatically send call summaries, sentiment scores, and action items to HubSpot, Salesforce, AgencyZoom, Zoho, Pipedrive, or any other tool in your stack.
How long are transcripts stored?▾
Transcripts are stored for the same duration as call recordings on your plan — up to 10 years on Team and AI Growth. They're searchable from your dashboard at any time.
Is this a separate add-on or built in?▾
It's built into the plan — no third-party subscription, no per-seat add-on fee, no extra software to install. Vonix AI is part of the platform, not bolted on.
See Flex AI in action

Talk to a specialist.
Today.

We'll walk you through the AI dashboard live, show you how sentiment analysis works on your call types, and get you set up in 1–2 business days.

Call 407-289-8920 Schedule a Demo →

Tell us more about you to get started.

A specialist will reach out to you within one business day, or you can schedule a demo on the following page.

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