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Why Businesses Use 10DLC

Benefits of using Vonix for business text messaging campaigns

Better Message Delivery

Messages sent through 10DLC are more likely to reach customers than those sent using traditional numbers.

Affordable

It’s cheaper than other options, like short codes, but still handles large-scale messaging needs.

Builds Trust

Businesses must register and be verified to use 10DLC, which helps ensure only legitimate messages are sent.

Local Connection

You can use area-specific numbers, making your messages feel more familiar and trustworthy to recipients.

Two-Way Conversations

Unlike short codes, 10DLC allows you to send and receive texts, making it perfect for customer support or feedback

Grows with Your Needs

It’s designed to handle increasing message volumes as your business expands.

Choosing the Right Use Case Type for Your 10DLC Campaign

When registering your campaign, businesses must select an appropriate use case for their messaging. This could range from marketing and customer care to emergency alerts. Choosing the correct use case ensures compliance with carrier regulations and avoids penalties. Messages that don’t align with the registered use case might face throughput limitations or fines.

Vonix can help businesses choose the best use case and streamline the registration process to avoid costly mistakes.

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RingCentral: Great on Paper, Disappointing in Practice

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Choose Vonix: The VoIP System That Actually Works for Your Business

Vonix is built from the ground up to be a better business communication platform. With features designed to simplify your operations, U.S.-based support teams, and pricing that’s transparent and fair, we’re ready to help you break up with the providers that keep letting you down.

Get started today — and finally enjoy a business phone system that works as hard as you do.

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Unified Messaging in Action

Let’s take a closer look at how unified messaging plays out in the daily rhythm of a business.

Unified Messaging Meets Smart Call Routing

Unified messaging works best when paired with smart call routing. Together, they form a system that ensures every call or message reaches the right person, and every reply comes with the full context.

Calls can be routed based on department, availability, or time of day. Once they land, the team can instantly access related emails, texts, or previous conversations. It’s a seamless way to handle customer inquiries, schedule changes, and support needs, all without repeating information or switching tabs.

Business Communication Features That Make a Difference

Unified messaging platforms vary, but the most effective ones offer key tools that simplify communication and boost productivity:

One Inbox for Every Message
Instead of managing separate channels, every message, voicemail, SMS, email, chat, is delivered to one place. This “single pane of glass” view keeps teams focused and organized.

Voicemail-to-Text Transcription

No need to listen to audio. Voicemails are automatically transcribed and sent as readable text. That means faster triage and quicker replies, especially when on the go.

Mobile-Friendly Access

Whether at a desk or in the field, teams can access the full messaging system from their phones or tablets. It’s especially useful for businesses with hybrid work, remote staff, or employees who travel.

Text Messaging Integration

Respond to customer texts just like emails or chats. It’s fast, efficient, and fits the way today’s customers prefer to communicate.

Shared Visibility

Everyone on the team can see a communication thread. That means better transparency, faster hand-offs, and no more duplicated efforts.

Presence Indicators
Know who’s available in real time. Presence features help teams route messages to someone who’s active and ready to help, avoiding unnecessary delays.

Integration With Other Tools
Unified messaging systems can connect with scheduling platforms, CRM software, and help desk tools. This creates a complete view of the customer journey and supports smoother workflows.

Industry Examples: How Different Teams Use It

The versatility of unified messaging makes it valuable across industries. Here’s how different sectors are putting Unified Business Messaging to work with Vonix Flex Unified Business Communication Platform

Clinics and Health Providers

Medical staff can receive voicemails as transcripts, respond to appointment requests via text, and coordinate with team members, all without switching platforms. This improves both speed and patient satisfaction.

Legal Teams

Attorneys and support staff can keep a clear record of client communication, securely stored and easily accessible. When working on time-sensitive cases, every message is accounted for, and team coordination is simplified.

Real Estate Professionals

Agents can handle inquiries, schedule viewings, and update clients, all from a single system. Whether it’s a text from a buyer or a voicemail about a listing, everything stays organized and accessible.

Retail and Service Businesses

Whether managing customer orders or vendor coordination, small business teams can use one system to handle all communications. It reduces confusion and keeps the customer experience consistent.

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Restorative Pros’ expeditious success was weighed down by a costly, disjointed business phones that hampered their ability to work and grow as a team. Vonix’s centralized cloud VoIP platform was the perfect solution. Their success story reveals the impact of the right tools to invest in customer service and uninterrupted access to those who matter most.

Restorative Pros: Central Florida’s Helping Hand

Property damage is a familiar topic to residential and commercial property owners in Florida. Hurricanes alone cause over an estimated $15.4 billion worth of damages per year in Florida. A dependable, professional remediation company is critical for property owners when adverse weather causes emergency damage. Restorative Pros comes to the rescue of Central Floridians each year with their responsive, dedicated team.

Based in Central Florida, Restorative Pros began as a consulting business in 2011, run by Carlos Medina. In 2017, Medina decided to invest his time into performing property restoration himself, with over fifteen years of restoration experience in his back pocket. Carlos partnered with his wife Crystal, a talented entrepreneur. Together they achieved rapid growth by prioritizing attentive customer service and excellent work.

“We strive to make our customers happy by providing a seamless process in a very chaotic situation,” says Crystal. Through a team of knowledgeable employees, Restorative Pros offers peace of mind to their clients as they navigate the options of restoration. Their proficiency in the field has paved the way to rightful recognition.

Restorative Pros is on the path to local stardom. They have won three consecutive “Expertise Awards,” as well as awards for best mold remediation, fire restoration, and water damage restoration. “It was nice to know that we were able to earn the awards from honest work,” Crystal says.

Their ‘honest work’ goes beyond physical restoration. The team’s knowledge extends to financing and other technicalities that come with disaster recovery. Every element of the remediation process, including insurance billing, is taken care of in-house. Each customer has the opportunity to follow along in every step of the process.

“We wanted to provide a ‘one-stop shot.’ When a customer calls us, we are able to handle their file from start to finish,” Crystal remarks, calling their services “transparent.” Customers do not need to communicate with other professionals, such as plumbers or construction workers. The qualified RPI team does it all. Always keeping the client up to date.

Weighed down by costly, cumbersome business phone lines

Engrossed in almost overnight success, Restorative Pros went the route of providing cell phones to each employee, with no centralized system for handling business calls, texts, or team chat. The costly phone system that lacked cohesion and functionality drove Carlos and Crystal to look for a better option. That’s when they discovered Vonix. They quickly realized that not only did the Vonix Flex platform bring together all the functionality they needed, it also cost significantly less than their cell-phone-only solution. They made the switch right away.

Ditching the cell phones proved immediately beneficial. “We were able to cut our bill down by about half the price,” Crystal notes.

“I wish I would have found Vonix sooner!”

Crystal was delighted by the Vonix platform’s management capabilities. With the ‘call playback’ and ‘call analytics’ features, she could effectively train and monitor her employees in the field. “My employees are definitely using business texting on their mobile devices, and also using [Flex] on the desktop,” she says. With Vonix, she and her team have been able to finely tune their communication, further improving the excellent service offered to their customers.

“It brought everything together,” says Crystal, regarding Vonix. “We are able to provide a more professional appearance to our customers, and have been able to keep everything uniform.” She goes on to note, “Call forwarding, in house, we couldn’t do that before! Having that ability, oh my gosh, a world of difference. And, they get music! I didn’t have that before!” She loves that her customers can be transferred immediately, from any device, instead of waiting for a call back – even to and from field personnel.

With twenty-four employees, organization is vital to a job well done for Restorative Pros. Crystal remarks, “If I check the Vonix portal at noon, I’m already through five pages of call and message history. It’s not only conversations with customers; it’s in-house calls. It’s constant movement, all day long.” Since working with Vonix, Crystal notices that her process flows have improved dramatically, with visibility across her organization.

“I call, and I always get somebody”

For Crystal, it is helpful to know that she can count on swift customer support from her phone service provider. Having suffered through hours on the phone with her previous phone provider, Vonix has been a breath of fresh air. Vonix offers a fantastic level of customer support and response times. No need to wait on hold with an impersonal call center. Needless to say, customer service is a prime motivator for Restorative Pros. With Vonix, they have been able to seamlessly communicate with their clients in chaotic and urgent situations. And get the support they need as a business.

Hearing from local businesses like Carlos and Crystal Medina’s Restorative Pros is a great reminder of why the right phone platform is a non-negotiable for successful businesses.

Want to see if Vonix is right for your business? Call us at 407-289-8920 or schedule a demo now.

The post Customer Spotlight: Restorative Pros streamlines and cuts their bill in half appeared first on Vonix.

Staying connected across 20 Locations

This spotlight features 3CM Multifamily, a property management group with locations all over Texas. Since 2016, 3CM has worked to bring “the good life” to their tenants by providing a great rental experience from a tight-knit management team.

3CM made the decision to partner with Vonix when their employee growth skyrocketed 540% and their portfolio of properties expanded across Texas. Prior to Vonix, phone admin was a nightmare. Each property had a different phone system, and easy, accessible support was non-existent. Vonix centralized their phone management, consolidated billing, and seamlessly interconnected their properties. Now, anytime they bring on a new property, phone setup is a breeze, with just a quick call to the Vonix team.

The “Good Life” for Employees and Residents

3CM Multifamily is devoted to employee development, an investment-in-people that yields knowledgeable experts for investors and warm, welcoming connections for residents. “We are dedicated to nurturing relationships, providing a personal touch in communication – overall providing award-winning customer experiences,” remarks Jana Simmons, the business director for 3CM. Vonix helps the 3CM to provide top customer experiences for everyone involved with the company.

3CM understands the importance of peer-to-peer support and accountability in the expansive, fast growing property management industry. One employee, Sharoya Hall, remarks, “I love that we are able to assess our staff. It is so important to know who your employers are, and how you can work with them. I feel appreciated every single day.” Vonix has helped 3CM nurture their team by connecting everyone at locations all across Texas on a centralized talk, text, and chat platform.

Filling in the gaps

Before Vonix, 3CM faced a huge challenge of staying in touch and organizing communication for spread-out employees. Since using the Vonix phone platform, it is no longer a worry. Management can access centralized reports, analytics, call tracking, recording, and chat across 20+ locations from a centralized portal on any device. And any 3CM employee can reach Vonix for support immediately through simply dialing 611.

Jana Simmons remarks that Vonix has allowed them to “fill in the gaps” in their communications. With text, phone or email alerts, the 3CM property managers can stay on top of urgent needs, saving time and providing immediate support to residents. Not only that, Vonix helps create a sense of connection with the team regardless of where they are physically located.

Sharoya uses Vonix to communicate with her colleagues across the state all day long. She easily handles calls and messages among their multiple locations. “Vonix is extremely helpful, and I like that it is an app. It’s so user-friendly!” Sharoya explains. With 80% of the employees spread across 20+ locations, Vonix is a necessity to stay organized and ensure that communication remains a top-priority.

Providing the tools to work smarter

3CM handles thousands of calls and messages each week. Staying up-to-date with communications is critical. Luckily, the Vonix platform helps employees and managers to navigate the constant flow of conversations. Employees are happy, and customers are well-tended. “We really try to make sure that we invest in what is beneficial to the business. We are firm believers in working smarter, and not harder.” says Shayora. “This company plays to employee strengths. We must provide all the tools needed to be successful.” Thankfully, 3CM has found the right communication partner to help achieve this goal.

Want to see if Vonix is right for your business? Call us at 855-778-6649 or schedule a demo now.

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