Message customers seamlessly with Flex.
Let your team collectively send and receive texts, pictures or video from your customers while chatting internally from any smartphone or device.
Introducing Adaptable Customer Conversations
Keep Up with Your Customers Anywhere, on Any Device
Communication isn’t one-to-one or one and done. Adapt to talking with your customers any way they want to in our simple platform. See your team’s full communication history while texting or calling your customers within one easy to use app.
Get Greater Visibility into Conversations
Access customer SMS or MMS and team messages in one collaborative space.
Receive and send SMS, MMS, and social media messages in shared channels to facilitate faster response times from your team. Transfer messages between team members or departments to be more agile in responding to customers with full message history to provide context.
Give Your Customers More Ways to Reach you
Accept calls, SMS texts, MMS pictures and videos, and social media messages.
Your customers are busier than ever. Give them the freedom to communicate on their terms – when and how they prefer. Resolve issues, increase sales and improve satisfaction by offering more effective ways to communicate with you.
Reduce Friction in Your Customer Journey
Provide better service with shorter wait times.
Answer questions as they come up to help your customers feel confident in their buying decisions. Plus, shorten your sales cycle with quicker interactions resulting in more customer touchpoints.
Better Business Communication Features
Everything you need to stay connected in one app
Business Phone System
Take, make, and transfer calls while accessing smart VoIP features from any device.
Business SMS & MMS
Send and receive texts, pictures, video and audio messages from your business number from your smartphone or desktop.
Group Text Inboxes
Manage customer SMS and MMS texts as a team and claim, assign, or transfer among team members along with the full history.
Social Messaging
Stop flipping apps. Manage your social media messages as a team right alongside your business calls and texts.
Live Web Chat
Engage with website visitors by sending and responding to website chats to boost conversions.
Team Chat
Collaborate using team instant messaging in the same platform as your customer messages.
Analytics
Access call, text, and message analytics for every location, channel, and user across your organization.
Integrations
Connect your CRM and other technologies to your communication portal for seamless operations.
Communication Solutions for Every Business
Communication: Reimagined.
What if your customers could reach you how they want? How many more calls, orders, visits and sales would your company receive?
Flex by Vonix unifies calling, SMS texting, team chat, social media messages and more into one platform. Use your desktop, smartphone, or any connected devices to send and receive communication anytime, anywhere.
Request More Information
Get all the features you need and none that you don’t. No contracts and no hidden fees. Just great service. Request a demo to learn how we can help your business.