3 Things Everyone Hates About Calling Businesses
The majority of customers still prefer to call businesses when they need help. Read these 3 things everyone hates about calling businesses - and the fixes.
The Anatomy of Great Customer Support
Great customer service results in more loyalty and recommendations, boosting revenue. Focus on these four customer service areas to provide better support.
3 Call Statistics More Important Than Call Time
Great customer support isn't accidental. Here are three call statistics to focus on that have a bigger impact on your support strategy than call time.
Optimizing Business Communication Across Generations
How do millennials, gen x, and boomers want to talk to businesses? Read how to earn more business and retain customers through better communication.
How Technology Is Changing The Way We Treat Business Calling
Many businesses are relying on new communication technology to lessen their dependence on business calling. But is that what your customers want?